Refund policy

Thank you for shopping with Dropshifu. We value your satisfaction and strive to provide you with quality products. Please read our policy carefully, as we do not offer refunds or returns except under specific conditions outlined below.

1. No Returns or Refunds

• All sales are final. We do not accept returns or issue refunds for any reason other than damaged or defective items upon arrival.
• If you receive a damaged or defective item, you must contact us within 3 days of delivery with photographic evidence.

2. Reporting Damaged or Defective Items

• To report an issue, please contact our customer support at dropshifu@gmail.com with your order number and clear images showing the damage or defect.
• We will review your request and contact the supplier on your behalf.

3. Replacement Process

• If the supplier agrees to send a replacement, we will arrange for a new item to be shipped to you at no additional cost.
• If the supplier does not agree to a replacement, we unfortunately cannot offer a refund or exchange.

4. Late or Missing Shipments

• If your order has not arrived within the estimated delivery time, please contact us at dropshifu@gmail.com, and we will investigate the issue.

5. Contact Us If you have any questions regarding this policy, please reach out to our support team at dropshifu@gmail.com.